Refund Policy
Last Updated: August 2026
This Refund Policy applies to all purchases of Lungora made through the official order page linked from this site. It explains eligibility, how to request a refund, and what to expect during the process.
Overview
We want you to be satisfied with your purchase. If Lungora does not work out for you, our refund policy gives you a clear, straightforward path to request your money back, subject to the terms below.
Refund Eligibility Window
Refund requests are accepted within 60 days of the original purchase date. This window applies to every package size, from a single bottle order up to our largest multi-bottle package. Requests submitted after this window may not be eligible for a refund.
How to Request a Refund
All orders are processed through BuyGoods, our retailer of record, so refund requests are handled through their support system. To request a refund:
- Locate your order confirmation email, which contains your order number and purchase date.
- Contact support at [email protected] or call +1 323-417-0278 with your order details.
- Describe the reason for your refund request, if you are comfortable sharing it, though this is not required to process your request.
Refund Method and Processing Time
Approved refunds are issued to the original payment method used at checkout. Processing times can vary depending on your card issuer or bank, but most refunds are reflected within 5 to 10 business days after approval. We recommend keeping your order confirmation on file until your refund is fully processed.
Shipping Costs
Original shipping charges, where applicable, are generally non-refundable. Any package that included free shipping is not affected by this, since no shipping charge was collected at checkout.
Damaged or Defective Products
If your order arrives damaged, defective, or different from what you ordered, contact support as soon as possible with your order number and a description of the issue. These cases are handled outside the standard refund window and are typically resolved with a replacement or a full refund.
Circumstances That May Affect Eligibility
Refund requests submitted well outside the 60 day window, or for orders placed through an unauthorized third-party seller rather than our official checkout, may not be eligible for a refund through this policy. We recommend always ordering through the official link provided on this site.
Policy Changes
This policy may be updated periodically to reflect current practices. The version posted here reflects our terms at the time of writing. Always confirm current guarantee terms on the official order page before completing a purchase.
Contact Us
For refund requests or questions about this policy, reach out to:
- Email: [email protected]
- Phone: +1 323-417-0278
- Address: 19655 E 35th Dr #100, Aurora, CO 80011